We use the finest quality oil tanned leather. As part of our artistic application, we work in the natural flaws and variations of the leather into our finished products. Color may vary slightly from product photos and from product to product. Therefore, we do not accept returns based on the natural imperfections in the leather or based on any color variations from photos.
We take pride in our craftsmanship and warranty our stitching and integrity of the leather for one year from purchase date. If the stitching or integrity of the leather on your product fails, please email us at firstname.lastname@example.org.
Our warranty does not cover normal wear and tear, neglect or accidents. Here are some examples of what is not covered under our warranty policy:
- Stains or color transfer from clothing dye, beverages, or inclement weather
- Damage from pets
- Scratches, soiled spots, or marks from normal use
- Discoloration or dampness from storage
- Damage from adhesives
- Lost or stolen items
- Exposure to chemicals or other products
- Improper care
We will gladly accept returns placed within 14 days of receipt for a refund of the product price and any applicable taxes (shipping and handling charges not included). Please contact us by email at email@example.com for return approval. A copy of your receipt or invoice needs to be presented for a return. Any returned product must be unused and undamaged and in its original packaging. The buyer will be responsible for return shipping. Any custom orders, personalized products, or final sale items may not be returned.